Refund and Returns Policy

Thank you for choosing our printing services. As all our products are custom-made and printed as per customer specifications, we follow a strict but fair refund and cancellation policy.

Order Cancellation

Orders can be cancelled only before the artwork is approved and production has started.

Once the order moves into the printing or production stage, cancellation will not be accepted.

To request a cancellation, customers must contact us immediately after placing the order.

Urgent Dispatch Orders (Important)

Orders placed with Urgent Dispatch (24–48 Working Hours) are prioritized for immediate printing and processing.

  • Once an urgent order is confirmed and production has started, it cannot be cancelled or refunded.

  • The Urgent Dispatch fee is strictly non-refundable.

  • Urgent Dispatch applies only to printing and dispatch timelines. Courier delivery time depends on the customer’s location and courier partner.

Refund Policy

Due to the nature of custom printing, refunds are not applicable once production has started.

Refunds will be considered only in the following cases:

  • The order was cancelled before production began

  • The product received is damaged during transit

  • There is a printing defect or material issue clearly caused by us

In such cases, customers must inform us within 48 hours of delivery with proper images or video proof for verification.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Minor color variations due to screen-to-print differences

  • Errors in the artwork provided by the customer

  • Change of mind after order confirmation

  • Delay caused by courier partners or unforeseen circumstances

  • Urgent Dispatch fee once the order has entered production

Replacement Policy

If a genuine printing or material defect is confirmed, we may offer:

  • A replacement of the product, or

  • A partial or full refund, depending on the issue

The final decision will be taken after internal quality verification.

Processing Time

Approved refunds (if applicable) will be processed within 7–10 business days.

Refunds will be credited to the original payment method used at checkout.

Contact Us

For any questions related to refunds or cancellations, please contact our support team.
We are always happy to assist and resolve concerns fairly.

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